Camelford Leisure Centre is committed to protecting your privacy and ensuring that your personal information is handled in a safe and secure manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, use our facilities, or engage with us in other ways. We comply with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information when you interact with us, including when you register for our services, use our facilities, or make an enquiry. The types of personal information we may collect include:

Personal Identification Information: Name, address, phone number, email address, date of birth.
Booking Information: Details of your bookings for activities or events, payment details.
Health and Medical Information: For some services, such as swimming or fitness programmes, we may request health-related information to ensure your safety.
Communication Records: Any information you provide when contacting us, including feedback, queries, or complaints.


2. How We Use Your Information

We use the personal information we collect for the following purposes:

To provide services: To register you for activities, process bookings, and deliver the services you have requested (e.g., fitness programmes, swimming lessons, etc.).
To communicate with you: To send updates about your bookings, memberships, promotions, events, or other relevant information.
To improve our services: To understand how our facilities and services are used and make improvements.
For legal and regulatory compliance: To meet our legal obligations, including health and safety regulations and to prevent fraud.
Marketing and Promotional Communications: With your consent, we may send you information about new services, events, and special offers.


3. How We Protect Your Information

We take the security of your personal data seriously and have implemented measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include:

Secure encryption for online transactions.
Access controls to limit who can view or process personal data.
Regular data audits and security checks.


4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your personal data with trusted third-party service providers who help us manage bookings, process payments, or deliver our services. These third parties are bound by confidentiality agreements and are only allowed to use your information for the specific services they provide on our behalf.

In certain cases, we may also be required to share your personal information in response to legal requests, such as compliance with a subpoena or regulatory requirement.

5. Your Rights

Under data protection laws, you have certain rights regarding your personal data, including:

Right to Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can request that we correct any inaccuracies in the information we hold about you.
Right to Erasure: You can request that we delete your personal information under certain circumstances.
Right to Restriction of Processing: You can request that we limit the way we use your personal information.
Right to Data Portability: You can request a copy of your personal data in a format that can be transferred to another service provider.
Right to Object: You can object to the processing of your personal data for certain purposes, such as direct marketing.
To exercise any of these rights, please contact us using the details provided below.

6. Cookies

We may use cookies on our website to enhance your experience and improve our services. Cookies are small files stored on your device that help us remember your preferences and activities. You can manage your cookie preferences through your web browser settings. Please note that disabling cookies may impact your ability to use certain features of our website.

For more information on how we use cookies, please refer to our Cookie Policy (if applicable).

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once we no longer need your data, we will securely delete or anonymise it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update this policy, we will post the revised version on our website and indicate the date of the latest update.

9. Contact Us

If you have any questions about this Privacy Policy, would like to exercise your rights, or need further information about how we handle your personal data, please contact us:

Email: info@camelfordleisurecentre.co.uk
Phone: 01840 213188
Address: Camelford Leisure Centre, Station Road, Camelford, PL32 9UE

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